Frozen Videos

[gabbyg]

Hi, I have the Nest Doorbell (wired) at home and I noticed that every time I want to see a video from the history it freezes, I’m unable to see them, not even the videos from the same day. Please help.

[Moonchild13]

Same here. I wonder what's going on

[gabbyg]

Perhaps they need to push an update to the software or firmware I don’t know or send us a new one 

[aatienza]

Hey folks,

I’m sorry you’re having trouble with this. No worries, we'll check this out. When did it start happening? Is this also happening when viewing the live feed? Also, what's the make and model of your phone? Keep us posted.

Thanks,

Archie

[janthadeus]

Hey everyone!

Thanks for your help here, Archie.

I want to check if you still need help. Don't hesitate to reach back if you do.

Best,

JT

[janthadeus]

Hey folks,

Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,

JT