G3al9 no qr code

[Haassweet]

Model G3AL9

Camera has no QR code. Used the setup code, went though the steps and when we get to the page for the 4 digit serial number they never show up. I’ve tried hard reset waiting 10 seconds and yellow light. Suggestion? Tried the home app as well as the nest app and same results doesn't show up in the serial number part.  Tried on android and ios

They only resolution that has been proposed on here is disconnect from the previous internet connection before trying to hook up a new one. Unfortunately I don't have that option. I have 10 cameras and I have 2 that I can't use. 

: @ links to members

[MplsCustomer]

@Haassweet 

Judging from your model number, it seems you may have the battery camera, which is installed ONLY in the Google Home app.

The error condition you're reporting can occur if you're trying to install in the Google Nest app, or if you don't have the latest version of the Google Home app.

The QR code for the battery doorbell is printed on a sticker that is stuck to the face of the camera, but installation using the 6-character Setup Code should also work.

[EmersonB]

Hi everyone,

@Haassweet, thanks for reaching out here in the Community. Please follow the steps below to properly reset your Nest Camera (battery).

To reset:

1. Locate the reset button on the back of your Nest Camera.

• Tip: The reset button on your Nest Camera is located on the back of the camera head.

2. Press and hold the button:

• At 10 seconds, the status light will flash yellow four times, and you’ll hear a countdown tone.
• At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.

3. Release the button. Your Nest Camera will restore to its factory settings.

4. After the factory reset, your Nest Camera will appear as “Offline” in the app until you remove it.

To remove it from the app, open the app, tap on the device, then tap Settings> Remove device > Confirm.

5. To learn more, you may visit our public article about “Restart or factory reset Nest camera or doorbell”.

When connecting it to the Google Home app, make sure it has a blue light pulsing indicating that it’s ready to connect. Also, the setup code is located at the bottom part of the camera below the serial number.

Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[Haassweet]

It's not a battery powered camera. And I have tried to install from both apps with no luck. Also tried different wifi networks and still no luck. 

[Haassweet]

Hello,

We don't have access to the previous account so how do I do this if I can't disconnect it from the previous wifi and account holder. 

[MplsCustomer]

@Haassweet 

Well, then you must have the older Google Nest Outdoor Camera, which is only installed in the Google Nest app. Your post does not indicate why you are trying to reinstall your camera, but whether you are updating your Wi-Fi or changing ownership of the camera, the process is basically the same.

While still on the original Wi-Fi network and Nest/Google account, go to Settings | Home info | Home Wi-Fi help, select your camera, and select Start | Update settings. If your app does not show those options, rthen emove the camera from the Google Nest app; this should also perform a factory reset.

https://support.google.com/googlenest/answer/9223711

https://support.google.com/googlenest/answer/9252162

If you no longer have access to the original Wi-Fi network and/or original account, some posts in this forum claim that you can wait until any Nest Aware subscription on the camera expires before trying to reinstall, which could be up to 60 days. Other posts suggest unplugging the camera for at least 48 hours before trying to reinstall.

I'm just another Google Nest customer. Maybe Google Nest Community Specialist @EmersonB  has another suggestion for your situation.

[Jeffstl78]

I am having the same Problem I have follow the steps, exactly as described by @EmersonB  my app locks up where it where the light is  pulsating bluebird never populates the last 4 digits to match up 

Please help @EmersonB  Thanks 

[MplsCustomer]

@Jeffstl78 

Your post does not indicate which camera you are trying to reinstall.

One reason for the last 4 digits of the serial number not populating is if you are using the wrong app to reinstall your camera.

Another cause is not having the latest version of the Google Nest app or Google Home app.

[Haassweet]

We have tried the having it be unplugged for a week to see if that would work and as of yesterday it still wouldn't connect. Ownership is the reason for the change. We can wait the 60 days but not sure how that works especially as I tested the camera in a different location with a different wifi and got the same result. 

[EdmondB]

Hi everyone,  

Thanks for trying. To help provide further steps, would you mind sending us a photo of the Nest camera you're attempting to connect to the app?

Below are the steps on how to upload a photo or video:

1. Hit reply or Start a new post.
2. Click Insert Image.
3. Choose an image source location.
4. Follow the on-screen instructions

Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

Thanks for the help, @MplsCustomer.

I look forward to your response.

Best,
Edmond

[Haassweet]

https://photos.app.goo.gl/oUBQG8Uwz43WDXvM8

Let me know me know if that works because I don't see any other way to add a photo. 

[EdmondB]

Hi there, 

Thank you for sharing the photo of your Nest camera. To remove it from the previous owner's account, you'll need to factory reset it twice. After the second factory reset, the status of the LED light should be pulsing blue, indicating that the camera is ready to be paired with your Nest account.

Here is a link on how to restart or factory reset Nest camera or doorbell. 

Let me know if that works. 

Cheers,
Edmond

[MplsCustomer]

@Haassweet 

The most likely reason why you can't upload a photo here is that you're not logged onto the forum (by clicking the blue profile in the upper right corner) BEFORE you click on "Reply". If you ARE logged on, there is a camera icon at the top of the "Reply" box, which lets you attach a photo.

Judging from your photo, you have either the Google Nest Battery Camera or the Google Nest Floodlight Camera. (They're the same camera.) We have the battery camera.

That means it needs to get reinstalled in the Google Home app.

I'm just another Google Nest customer, so I don't know for sure what happens if the previous owner fails to remove the camera from the Google Home app while their Wi-Fi network is still active. Some posts in this forum suggest waiting 60 days (until the longest possible Nest Aware subscription expires).

I've never heard about @EdmondB  's suggestion to do a factory reset twice. It wouldn't hurt to try. The reset instructions for the battery camera (or floodlight camera) are those posted earlier in this thread:

Press and hold the reset button:

* At 10 seconds, the status light will flash yellow four times, and you’ll hear a countdown tone.
* At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.

Release the button. Your Nest Camera will restore to its factory settings.

[Haassweet]

Like two times in row? I know I have done them twice but not twice in a row so I will try that on both of them. Thank you

[Haassweet]

Tried that with no success. 

[MplsCustomer]

@Haassweet 

Maybe you should try contacting Support, using the link and instructions in the post below, so you can walk through exactly what's happening.

Or just wait for the suggested 60 days.

I can't tell, for example, whether your factory reset is failing (you never get a solid yellow light and a confirmation tone after 12 seconds), or you're not using the Google Home app to reinstall your battery or floodlight camera, or the camera's battery is depleted, or whether you need to wait up to 60 days to clear the Nest Aware subscription from the previous customer, or there's a defect on your camera.

The previous owner really should have removed the camera from their Google Home app while their Wi-Fi network was still active.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EdmondB]

Hey there, 

Thanks for trying — we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, @MplsCustomer. 

Cheers,
Edmond

[Jenelyn_O]

Hi Haassweet,

Chiming in — I just want to check if you managed to fill out the form. Please let us know once done. 

I appreciate your help, @MplsCustomer and Edmond.

Kind regards,

Jenelyn

[Haassweet]

Yes we filled it out

[Jenelyn_O]

Hey Haassweet,

Thanks for letting us know. Unfortunately, we can't find your form when we try to check this on our end. If you don't mind, please fill it out again and send it using the same email address you have on your Community account, and provide all the needed information so we can further assist you.

Kind regards,

Jenelyn