GJQ9T nest camera not powering on

[agshelley]

I received an alert this morning that my indoor Google Nest camera was offline. I checked it and it won't power up at all. I've switched outlets, traded out the wall adapter, and tried a factory reset, but still no juice. How can I fix this? 

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[agshelley]

The device will not power on whatsoever in any outlet.

[Brad]

Hey there,

I believe that support can assist you further and go over some options for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[EmersonB]

Hi everyone,

@agshelley we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

I appreciate the help Brad.

Regards,
Emerson