06-13-2023 08:34 PM
Anyone able to figure how to fix this issue without disabling one of the sim?
06-29-2023 12:28 AM
same issue!
06-29-2023 03:45 PM
Hello everyone,
Thanks for posting here in the Community. To know more about this issue, I'd like to confirm, what is the make and model of your mobile phone? What error message are you seeing? Have you tried using your other phones? Looking forward to your response.
Regards,
Emerson
06-29-2023 06:29 PM
hi
I'm using Iphone12 pro and one sim card one e-sim.
there is no error message just take long time(like a few minutes) when you access the doorbell or camera.
when I turned of secend sim (e-sim one) and access the doorbell again everything was fine.
07-18-2023 06:29 PM
Hi everyone,
Thanks for posting in our Community. I'm sorry for the delay and to hear you're having trouble with this. Let’s check it out.
A few questions: what type of Nest Cameras do you have? Are you using the Google Home or Nest app? Does it happen on both Wi-Fi or mobile data? If both SIM cards are enabled, which one is used for mobile data?
Keep me posted.
Thanks for the help, Emerson.
Regards,
Lance
07-18-2023 06:44 PM
Hi Lance
I'm using Nest Cam battery and Doorbell battery, using google home app.
in wifi it look good, and whatever which SIM for mobile data it's same.
07-19-2023 12:42 PM
Hey KUMA1211,
Thanks for the follow-up information. Let’s try the troubleshooting steps below (and test if the issue is resolved after each step):
Let me know how it goes.
@VDL, do you still need help? I’m here if you have any questions.
Best,
Lance
07-19-2023 06:07 PM
Hi Lance,
I tried all 5 steps and nothing changed, it still take a long time to access camera in 2 SIMs on.
07-19-2023 06:15 PM
Hi KUMA1211,
I gotcha. Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.
Cheers,
Lance
07-26-2023 04:01 PM
Hey KUMA1211,
We haven't received your form. Have you had a chance to fill it out? Just in case, here's the link.
Best,
Lance
07-31-2023 10:13 AM
Hi there,
Chiming in — I just want to check if you managed to fill out the form. Please let us know once done.
I appreciate the help, Emerson and Lance.
Regards,
Jenelyn
08-01-2023 10:00 AM
same problem here. If I turn off 1 sim it works fine. otherwise it's just misery. Google needs to fix this.
08-01-2023 01:35 PM
Hey MrHoney,
Thanks for giving this to our attention. Please fill out the form above and let us know once done.
Kind regards,
Jenelyn
08-01-2023 01:41 PM
Done and check this please.
https://twitter.com/googlenesthelp/status/1686448028218253312?s=46
08-01-2023 03:27 PM
Hi MrHoney,
Thanks for letting us know. I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.
Best,
Jenelyn
08-02-2023 01:35 PM
Please read this.
its also a problem with Ring doorbell. (Check there forum)
and also only with dualsim on iPhone.
you guys should adress this to Apple if an ordinary consumer does this, it is of no use.