So frustrated. Need help.
I have several cameras at home, but one stopped showing the video. I removed it a now it won’t add to my “home” again. I have xfinity Wi-Fi with 4 Deco mesh points. I have a very good measurable Wi-Fi signal in the areas of the cams and thermostats. Everything else in my home is successfully connected and controllable in the Nest app and the Google home app. The trouble lies in the setup process via the Google app. I get stuck at the same point. It says, ”Connecting to joining device” tries for 2-3 mins, then says “Something went wrong. Try again.” Trying again never works. I’ve tried:
Resetting the cam to factory settings.
Disconnecting the cams from the wired connections and moving them close to the connecting device.
Restarting my phone, turning bluetooth off and on, moving my phone closer to the connecting device, making sure phone and connecting device are on the same Wi-Fi.
Restarting the router.
Most trouble shooting steps I have tried multiple times.
I’ve spent many hours over a few days but I have a Google Nest cam that I can’t set up. It can’t connect to joining devices. A solution would be very much appreciated. Thanks.
