Google 30M Outdoor Cam Power Supply

[LarryW]

I was just told that the 30 Meter Outdoor Cam Cable ONLY has a 15 day Warranty period

CAN THAT BE TRUE?

Here is the Cut and Paste;

Andrew · 10:20 AM

ME>> WOW a $40 is bad under a year and no option

10:21 AM

A

We only have an option to replace it if it is under the return window.

Andrew · 10:21 AM

ME >> OK well this was a waste of money and time

what is the Warrwnt 30/90 ? days

10:22 AM

A

It is under the return window for 15 days from the day of purchasing.

Andrew · 10:23 AM

ME>>  OK I get the Return I am asking for the Warranty period - Are you saying a 15 days warranty

10:23 AM

A

Yes.

I request you to please purchase a new cable.

Andrew · 10:24 AM

ME>> OK Well I will put on Social Media that Google only give 15 days. NO ONE does that!

Thank you anyway

10:24 AM

A

ME>>  I am really sorry for the inconvenience you have encountered.

Andrew · 10:25 AM

[MplsCustomer]

@LarryW 

We have the 10 meter (32.8 ft.) Nest Cam (battery) Weatherproof Cable for our camera. The "Safety, Warranty & Regulatory Guide for Google Nest Cam Weatherproof Cable" booklet that came with the cable says the "Limited Warranty period" for this cable is "one year for new Google Products".

[Brad]

@LarryW

I am so sorry to hear that you had a poor experience regarding your cord! I am afraid that we cannot assist you forward here in the Nest Community Forums as we do not process replacements. I would suggest that you reach out to Support again to see what they can do for you.

Best regards,

Brad. 

[aatienza]

Hey LarryW,

I'd like to jump in here and check if you've seen Brad's response. Let us know if you need more help by replying to this thread.

Thanks,

Archie

[LarryW]

After I got off the phone and felt there was no way for me to get a replacement, I trashed the old useless power supply, no not sure if I have any recourse at this time.
But no, I have not seen any response. 

[Brad]

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad