Google Battery Doorbell Not Charging

[Simes76]

Good morning everyone

I have a Google Doorbell (Battery).  Recently the battery needed to be charged, I've removed and placed onto the charger I have always used to charge it and ...... nothing, no charging lights (or any lights) showing.

I removed it from the home app, but due to it being completely dead I can't add it back to the app.  I've tried soft and factory resets, but still nothing, any suggestions please, I bought this June 2022, so it's just out of the 12 mths 🤬🤬.

Any help or suggestions would be extremely helpful.

TIA

[Simes76]

I've left the doorbell on charge over night and still nothing, any suggestions please?

[Simes76]

Can someone tell me how to contact Nest/Google please?

[MplsCustomer · Accepted solution]

@Simes76 

To contact Support, you can use the link and instructions in this post in this forum:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Jenelyn_O]

Hi there,

Thanks for reaching out. I just want to check if you managed to see the response above. Were you able to get in touch with our support team by visiting the link that has been provided? Please let us know if you still have questions or concerns, as we'll be willing to assist you.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn

[Simes76]

Hi Jenelyn

Thank you for your message, yes the support team assisted me and due to the age of the doorbell, are replacing it FOC.

Many thanks 

[Simes76]

Thank you so much for your help, it's being sorted out with a free replacement 👍 

[Jenelyn_O]

Hey Simes76,

I'm glad to hear that — thanks for the update. Please feel free to create a new thread if you have any questions or concerns in the future, as we'll willing to help you from there.

Cheers,

Jenelyn