01-14-2022 03:08 PM
I purchased 5 cameras from Google and took Nest Aware account so I can see all my cameras online on ,my computer screen. Now NOTHING works! They do not record 24/7 as promised on my google app and they CAN NOT be see online. Please HELP. I can not also get my second Nest wired camera into Google or Nest app. I tried 3 days and going nuts. This is the worst experience BUY something else.
01-14-2022 05:21 PM
It looks like you have discovered some what we discovered when we got our new Google Nest Battery Camera in September 2021. The new Google Nest cameras and doorbells released starting in the fall of 2021 can ONLY be accessed in the Google Home app, and NOT in the Google Nest app or on the home.nest.com website (as is the case for our old Google Nest cameras and doorbells). We have one new Google Nest Battery Camera (plugged in with the optional power cable so we can have 24/7 streaming), and we can only access its history by clicking on the camera in the Google Home app, clicking on "History" and then clicking on "Full History". The user interface is not as good as the Google Nest app. We cannot see the battery camera or its history on our computer because it does not work with the home.nest.com website. Continuous video history with Nest Aware is only available for wired Google Nest Cameras (https://support.google.com/googlenest/answer/9233159), which is why we have our battery camera plugged in.
Also, if you search this forum for "assisting device", you'll find many posts from people unable to set up their new camera or doorbell, with many customer-suggested solutions and varying results. Google Nest Help has not yet posted a solution and says they're still working on it. (We have been fortunate to not have problems installing our new Nest devices, so I don't have any solutions to suggest. Some of the customer-supported solutions work for some.)
You can see Google's rationale for its new cameras in these blogs in this forum, along with considerable customer reactions:
01-27-2022 07:43 PM
Thank you for your posts. Like you I am extremally disappointed with the new nest cam battery. After an upsetting afternoon trying to resolve why I cannot view the images on my nest application on my desktop and image quality not as good as older models I am going to return the new cameras.
The google home ap is a mess with a poor user interface for checking your security footage. I ask why can’t the new cameras be compatible with the google nest app? Even though it dated it works well and would give the end users options.
My feeling is Google is cutting cost by limiting bandwidth usage storage and does not understand the end customers needs. Why not keep selling the older cameras and provide options and if the new cameras are that much better the sales will show the results. The answer is it not the camera but rather the cost of cloud computing and they are not able to deliver a low subscription rate and maintain image quality. This is a race to the bottom and my long-loved Nest camera will become just another footnote in the long list of products that did not succeed when a tech whale takes them over. RIP NEST
01-28-2022 08:59 AM
We appreciate all of your folks feedback, and wanted to thank you for sharing! I totally get that not having the same access as you may have had before with older devices, is understandable. I can imagine it's been quite frustrating, so thank you all for your patience! Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
02-01-2022 09:28 AM
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.