Google Doorbell won't turn on after reset

[bshftcap]

I upgraded my home wifi and am trying to re-install my battery powered doorbell/cam. I first charged it overnight. Then I followed the instructions to install it again which lead me to reset it.  Now it does not power up at all.  How do I get it to power up again so the home app can see it?

[bshftcap]

And what happened to the phone help?

[MplsCustomer]

@bshftcap 

To reach Support you have to start with this link:

https://support.google.com/googlenest/gethelp

[Anonymous]

Expect ongoing problems they literally never ever stop. I've had multiple ongoing issues for over a year nothing has ever worked as advertised

[Juni]

Hi folks,

bshftcap, thanks for reaching out and sorry for the delay. Have you had the chance to contact our support team as suggested by MplsCustomer? If so, could you provide me with the case number so we can check if you need further assistance?

Fraa, thanks for your feedback. 

Thanks for the assistance, MplsCustomer.

Regards,

Juni

[Jenelyn_O]

Hi there,

Chiming in — I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

I appreciate your help, @MplsCustomer and Juni.

Best,

Jenelyn

[Jenelyn_O]

Hi bshftcap,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Jenelyn