Can't set up Nest Doorbell

[TinySanchez]

Hello,

I'm trying to add my Nest Doorbell (wired) as a new device to my home but it just isn't working! It has been professionally installed by an electrician who has checked his wiring twice, I have a compatible chime and the correct voltage transformer. 

No blue light comes up, no yellow light comes up and it won't connect when I scan the QR code (I've tried the code on the back too).

Does anyone have any clue what I can do?

Cheers in advance.

[MplsCustomer]

@TinySanchez 

Did your electrician also install the "chime connector puck" to your doorbell chime?

[TinySanchez]

Yeah that has been installed too.

[MplsCustomer]

@TinySanchez 

You could try contacting Support to see if your doorbell is defective, starting with this link:

https://support.google.com/googlenest/gethelp

[Juni]

Hi folks

TinySanchez, thanks for reaching out and sorry for the delay. Have you had the chance to contact our support team as suggested by MplsCustomer? If so, could you provide me with the case number so we can check if you need further assistance?

Thanks for the assistance, MplsCustomer.

Regards,

Juni

[Jenelyn_O]

Hi there,

Chiming in — I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

I appreciate your help, @MplsCustomer and Juni.

Best,

Jenelyn

[Jenelyn_O]

Hi TinySanchez,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Thanks,

Jenelyn