Google Doorbell

[WilliewilsonADT]

Why is it after installing a Google doorbell to an hardwire transformer, does customer have to keep charging it?

[russtanner6]

I'm having the same problem. My doorbell was recently hardwired and the battery has been draining. It's only been a few days and it's almost at zero. 

[WilliewilsonADT]

Check the voltage at the doorbell to see if you’re getting between 16-24 volts AC. You need a multimeter to check. 

[SteveT1]

Hi there,

Thanks for reaching out. You don't need to charge the Nest Doorbell  (battery) if it's wired to a transformer. You can check this article on how to Check Nest doorbell compatibility for voltage requirement.

Regards,

Steve
 

[SteveT1]

Hi folks,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.