Google Doorbell

[Btjcheetham]

Doorbell will not connect to the new Telstra Modem 3. It was successfully connected to the Telstra Modem 2

[MplsCustomer]

@Btjcheetham 

Did you assign your new modem the same network name (SSID) and password as your old modem? If not, Google Nest does not make it easy to update the network name and password on our cameras and doorbells. See this Google Nest Help page: https://support.google.com/googlenest/answer/9223711#zippy=%2Cuse-the-google-home-app

[aatienza]

Hey Btjcheetham,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve