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Nest (battery) doorbell charging issue

betamax_boy
Community Member

My doorbell is <10 months old. Charging was ok before - It would charge overnight. This time however, when plugged into my USB-c cord, the light wont go on, and after over 12 hours it only went from 10-31%. At this rate, it will take several days to fully charge. 
Anyone else experience this issue?  I’ve tried multiple cords, but light still won’t light up as expected and charging doesn’t accelerate.

Thx in advance. 

5 REPLIES 5

sporfrog
Silver Product Expert
Silver Product Expert

Somebody had a similar issue and ended up doing a restart to fix it.  It is sort of like rebooting your computer.  Maybe that will work for you?

 

 

Thanks @sporfrog , I appreciate the suggestion, unfortunately it didn’t work for me. I ended up arranging for a replacement under warranty. All good now. 👍🏼

aatienza
Community Specialist
Community Specialist

Hey betamax_boy,

 

That's great to hear! Let us know if you need more help by replying to this thread.


Thanks,

Archie

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @sporfrog. I wanted to check if you still need help with this. If you have other questions and concerns, feel free to let me know.


Thanks,
Steve