Hi Frejsa,
Thanks for reaching out to the Community. I'm sorry to hear that your Nest Camera with floodlight is offline and the lights are not working as expected. I understand that you already followed some basic troubleshooting steps, like restarting and resetting the devices.
Power Supply:
- Check Wiring: Ensure the camera is securely connected to the power source.
- Transformer: Verify the transformer is functioning correctly.
- Circuit Breaker: Check if the circuit breaker has tripped.
Camera Hardware:
- Inspect for Damage: Check for any visible damage to the camera or its components (like cables or adapters).
Verify Wi-Fi Network Connection:
- Other Devices: Check if other Wi-Fi devices in your home are connected and functioning normally. If not, the issue might lie with your Wi-Fi network itself.
- Signal Strength: Ensure your Nest Doorbell is receiving a strong Wi-Fi signal. If it's far from your router, consider:
- Moving it closer: A stronger signal can improve connection stability.
- Using a Wi-Fi extender: If relocating isn't feasible, an extender can boost the signal in that area.
Reset the camera:
- Ensure the cameras are fully charged or connected to power.
- Even if you tried it already, please make sure to Perform a factory reset as established on the help center based on the model of your devices.
Follow the steps from this guide to Fix Nest camera or doorbell Wi-Fi connection issues, to Change floodlight settings and to Troubleshoot Nest camera and doorbell setup messages (even if there is no specific error).
Please keep me posted.
Best,
Mario
