Google Hello doorbell locator pin stuck in

[Jespin]

Last time I took the doorbell off to charge it, the pin the locates into the wall mount has stuck inside the body of the doorbell and so I cannot remount it. This appears to be a fairly common fault.

[aatienza]

Hey Jespin,

Oh no! I'm sorry to hear that. Could you send us a photo of what's happening so I can take a closer look?

Thanks,

Archie

[Jespin]

How best to send you these photos? 

[Jespin]

I am still waiting on a reply please.

[janthadeus]

Hi folks,

Thanks for your help here, Archie.

You can copy the photo of your Nest Doorbell (battery) then paste it here.

Let us know if have further questions.

Thanks,

JT

[Jespin]

It says I do not have permission to post photos?

[janthadeus]

Hi Jespin,

Thanks for trying. Let's check this out — could you fill out this form so we could further investigate?

Looking forward to your response.

Regards,

JT

[janthadeus]

Hi there,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

JT