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Google Home SUCKS!!! Bring back Nest app support

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davinci68
Community Member

‎09-03-2023 05:20 PM

I was an early adopter of Nest products and had the Nest thermostat, 4 Nest Protects, Nest Secure, 4 Nest Cameras and the Dropcam pro. The Nest app is intuitive and easy to use. 

Google dropped support for the Dropcam and sent me a Nest Cam for free. Which is generous and appreciated.

But then I set it up and realized that it does not work with the Nest app. There is no way to view this camera via the web like my other cameras. AND THE GOOGLE HOME APP feels like a definite DOWNGRADE from the Nest app

 

Why push all the people who love Nest off of a platform that was fine as is into Google Home if you are not going to provide AT LEAST a similar user experience?

This is a masterclass in how to piss off your customers...

I will never be buying another Nest / Google product again, ever.

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TheLimpElephant
Community Member

‎09-03-2023 06:28 PM

@davinci68 wrote:

 

This is a masterclass in how to piss off your customers...

I will never be buying another Nest / Google product again, ever.



The google home app is so far behind the nest in usability, and stability that its disgusting they're putting out new hardware on a horrid UI. Google you've taken away the features from your product that made it so loved by its customer base. Fix it or you'll find people like me with dozens of devices abandoning you to somewhere they allow their products to function. You may have better looking cameras but looks only get you so far, your app crashes on live streams, you can't setup the spaces like Nest App which makes home/business management so easy. 

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TheLimpElephant
Community Member

‎09-03-2023 06:28 PM

@davinci68 wrote:

 

This is a masterclass in how to piss off your customers...

I will never be buying another Nest / Google product again, ever.



The google home app is so far behind the nest in usability, and stability that its disgusting they're putting out new hardware on a horrid UI. Google you've taken away the features from your product that made it so loved by its customer base. Fix it or you'll find people like me with dozens of devices abandoning you to somewhere they allow their products to function. You may have better looking cameras but looks only get you so far, your app crashes on live streams, you can't setup the spaces like Nest App which makes home/business management so easy. 

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Lance_L
Community Specialist
Community Specialist
In response to TheLimpElephant

‎09-06-2023 07:52 PM

Hello everyone,

 

Thanks for reaching out to the Community. I appreciate you sharing your thoughts and insights. We hear you. Our team is working hard to deliver the best experience for our users. As this is a community forum supported by other users and community specialists, the best way to get your thoughts, feedback, or feature requests to the people who can make changes is to share feedback about Google Nest. Keep an eye on the Google Nest Community page for any updates.

 

Let me know if you have any other questions.

 

Best,

Lance

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