09-03-2024 01:40 AM
I've noticed that many users, including myself, are experiencing an issue where a flash occurs during video playback whenever the camera detects someone, even though this doesn’t happen during the live feed. This is a widespread problem, yet Google has not provided a definitive solution, and threads discussing this issue are often closed without resolution. I'm asking Google to take this issue seriously and offer a proper solution. This problem needs to be addressed urgently, so users can fully utilize their cameras without this recurring interference.
09-06-2024 03:58 PM
Hi @Ben73,
Thanks for posting here in the community. I understand your frustration with the unexpected flashes during video playback. Help's here!
My team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your Community thread and your Community username.
Keep me posted.
Best regards,
Melany
09-08-2024 12:45 PM
Hello again!
We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!
Keep me posted.
Regards,
Melany
09-10-2024 07:30 PM
Yes i am still having trouble
09-10-2024 07:44 PM
Hi!
Thanks for letting us know. We've received your submission. We will contact you as soon as a member of our technical support team is available.
Regards,
Catheryn.