This is absurd. I have 5 google nest cams, a nest doorbell, google mesh, etc. I am a loyal google customer. I have a power adapter on one of my nest cam outdoor cameras that is not functioning and I need a replacement. Google is telling me that since I am out of warranty, not only can they not provide a free replacement, but there is no option to purchase one!! How is this possible. They're basically telling that even though they have the part, they won't allow me to purchase it from them. Would apple ever prevent us from purchasing a replacement charger or mouse or keyboard etc? Absolutely not. Perhaps I just had a terrible customer service experience. I tried to send a follow up email to customer service, but the same fool I dealt with the first time emailed me back and told me he couldn't help me. As an owner of 8 devices, I would think customer service would be a little bit better. They should overnight me a replacement in fact. But no. Does anyone have any advice? Thanks much...
As a Google Nest Community Specialists, can you please ask Google Nest to resume selling power adapters for the Google Nest Outdoor Cameras (and Google Nest IQ Cameras)?
We own three Google Nest Outdoor Cameras that are 30 months, 22 months, and 17 months old, and have been seeing posts like this one in this forum from customers whose power adapters are now failing. We are now worried about what we will do if our power adapters fail.
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