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Invite home member - not sending

Bigdaddy51
Community Member

Hi,

When trying to add myself to my parent's Google home (so I can help monitor their Nest cameras) I get the message 'can't send invitation at the moment, try again. I tried again many times yesterday and today with different email addresses - still get the same message. Anyone have any ideas please?

1 ACCEPTED SOLUTION

MplsCustomer
Bronze
Bronze

@Bigdaddy51 

I've seen other posts indicating this can occur when the person being invited as a home member doesn't have a gmail account.  The Google Home app requires the use of personal gmail accounts.

View solution in original post

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@Bigdaddy51 

I've seen other posts indicating this can occur when the person being invited as a home member doesn't have a gmail account.  The Google Home app requires the use of personal gmail accounts.

Thank you! Makes sense why it’s not working but also makes absolutely no sense! Good old Google!

EmptyNester
Silver Product Expert
Silver Product Expert

I'm pretty sure Mpls is correct in that it only works with Gmail accounts.  But god-forbid they actually tell you that at the time you are doing it and instead issue an error message that is worthless at telling you the problem.

 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

P.s Thanks for your help, @EmptyNester and for your additional help, @MplsCustomer

Bigdaddy51
Community Member

Hi,

 
No thank you, that one was sorted by opening a new gmail account. Thanks for your help with that.
 
The new challenge is that having bought a Nest outdoor wired camera, I find that I can't add it to Google Home. As far as I can tell, you have to add it using the Nest app except that my father hasn't had a Nest app before, and you can't open one now!
 
Any ideas?
 
Best wishes
 
Pete

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

texclydes
Community Member

it also fails if the recipient is a GSuite Gmail account customer. it's only for Google consumer accounts. work around is to create a new Gmail just so you can join this nest group. that's what I did.