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Nest wired indoor camera can’t be reached

Kjay
Community Member

I have several Nest Indoor wired cameras. I can view all of them at the same time on my iPhone, but the multiple camera view frequently does not work on my Samsung Tablet. Samsung claims there is a known issue with the Home app on tablets. The tablet software and Home app is up to date on my tablet. Is there a known issue? 

7 REPLIES 7

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Kjay
Community Member

Hi,

No, the issue still persists. I have confirmed that I have the most current version of the Home app and my software is updated on my tablets. 

Brad
Community Specialist
Community Specialist

@Kjay

 

I am sorry to hear that you are still having this issue! I am glad to hear that all of your devices are up to date as I know there may be the 2.48 update to the Google Home app that went out yesterday. If you have not yet updated your apps, I would suggest you give it another try. I know that lately, some android and samsung devices struggle a bit with the Google Home app. 

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Kjay
Community Member

The issue still persists even after updating the home app to the recently released version. 

Brad
Community Specialist
Community Specialist

@Kjay

 

Yeah at the moment, Samsung android devices are not working well with the Google Home app. I would suggest using a different device if you can. I am afraid I do not have a solution for you.

 

Best regards,

 

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.