For the camera going offline due to "extreme temperatures":
- Are your Nest Cams with Floodlights in direct sunlight for extended periods, or is there anything else around them that might generate heat?
Sometimes they are, sometimes not, but it started happening on a 60 degree cloudy day and hasn't resolved itself over a period of several weeks, including at night, so I think that clearly eliminates sunlight as the cause.
- How far are the Nest Cams with Floodlights from your WiFi router or any WiFi extenders you might be using?
Only about 30 feet.
For the camera showing infinite battery but going offline randomly:
- When you hardwired the Nest Cam with Floodlights, did you use the original power cable that came with the floodlight or a different one?
The Nest Cam just had short wires to connect it to the house wiring. A white, black and ground. I used connected all of these to the existing house wiring that worked with the previous floodlight and also check the power with a multimeter and found that it was delivering 121V.
- Did you ensure the power cable is securely and fully plugged into the Nest Cam with Floodlights and that it's seated correctly?
Yes. It is screwed into the camera with the provided screw.
- Are you using the USB cable and adapter that shipped with the camera?
No USB adapter came with the camera. I think you must be thinking of a different model.
Is the end of the cable properly plugged into the camera? Please check if the logo is visible on the USB connector when viewing the back of the camera; the visible logo indicates the USB connector is inserted correctly.- Could you please check for any damage on the cable?
There is no damage to any of the wiring.
- Have you tried an alternative cable, plug, and socket?
This is not possible as all Nest Cam wires are not removable without disassembling the camera.
- Could you please check if the arrow and the G logo are upright in the mounting plate?
It is.
Regarding both Nest Cams with Floodlights:
- Has there been any recent power outage in the area?
We do sometimes get short power outages, but have a backup generator that kicks in fairly quickly. Either way, we certainly have not lost power for the last several weeks, so this is not the cause. Even when not at the cabin I know when power outages happen due to other devices going offline as well. The Nest Cam outages don't line up with any power outages we experienced.
- What is the status of the Nest Cam with Floodlight's LED light?
White when active.
- What country are you located in?
United States.
- Where did you buy your Nest Cam with Floodlights?
Amazon.
- Are your Nest Cams with Floodlights connected to a wired connection of 100 to 240 V AC, 50 to 60 Hz?
Multimeter shows it receiving power at 121V at 60Hz.
- Is there a ground wire in your installation (copper, green, or green and yellow wire)?
Yes.
- Did you personally install the Nest Cam with Floodlights, or was it installed by an electrician?
I personally installed it.
- What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
2.4 GHz.
- Could you try restarting your WiFi router and modem at the cabin, even if other devices are online?
It has restarted during power outages a number of times. This is a device power problem, not a connectivity problem. When online I can view clips and see live feeds just fine clearly ruling any connectivity problems out.
