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Google Nest Camera Battery won’t set up

BrittonPayne
Community Member

‎09-17-2021 10:41 PM

When I try to add my Google Nest Cam (Battery) to Google Home on the app, it says it can’t find the assisting device. I have tried it with two Google Home devices (one of them brand new), but no luck. What is an assisting device, and why won’t this work for me? Thanks!

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6 REPLIES 6

mdr2
Community Member

‎09-18-2021 08:49 AM

HI Britton,  An assisting device is another Nest device paired to your account. It can be used during the setup of a new device to make it easier. Try getting closer to one of your existing devices. IE: Move the new camera you are trying to add closer to another camera, or Smoke detector or Nest Thermostat.

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Brad
Community Specialist
Community Specialist
In response to mdr2

‎09-24-2021 02:08 PM

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

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GarrettDS
Community Specialist
Community Specialist
In response to mdr2

‎09-27-2021 02:54 PM

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

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Brad
Community Specialist
Community Specialist
In response to mdr2

‎10-22-2021 12:30 PM

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

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DennisDuan
Community Member

‎09-24-2021 01:47 PM

I have the exact same problem. I tried moving closer to the other device, it didn’t help

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jpclements
Community Member

‎10-14-2021 08:45 AM

my camera also can't be found by Google Home, says "can't connect to assisting device"

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