cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Nest Camera - How To Confirm What Wifi Network They Are Attached To

Ontario1
Community Member

I wanted to see which of my Wifi networks my various Google Nest Cameras/Doorbell were connected to. (I have two different networks at my home.) Online it seemed to say if on the Google Home App (iOS App Version 3.27.104), I can select a device, select the gear at the top right and under the device information, it should list the network I am connected to. But unfortunately, it does not list that information for any of my devices. I have searched and cannot seem to find it. It could be that because this seems to be a Public Preview of the Google Home App, that it is still a work in progress. But if anyone knows how to tell what wifi network a Google Nest device is connected to, I would appreciate knowing.

There is always the brutal way, of unplugging a router and seeing what happens, but the App itself should provide that information.

I selected the option to provide Google with feedback on the App, but it only allowed me to select things like how much I loved the App, etc, and not provide specific feedback. 

 

Thanks in advance for your support.

1 Recommended Answer

@Ontario1 

Sadly and unfortunately, Google Nest does not provide an easy way to update Wi-Fi settings. That's why their first recommendation is to set the network name (SSID) and password on a new router/modem to the same values used on the old router/modem. This works unless there are some new settings on the new router/modem that can cause problems with Google Nest devices. When we got a new router/modem a couple of years ago, we were able to do this without having to update any of our Google Nest devices.

For some older cameras in the Google Nest app, you can go to Settings | Home info | Home Wi-Fi help and update Wi-Fi settings,

https://support.google.com/googlenest/answer/9223711

View Recommended Answer in original post

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@Ontario1 

Since a Google Nest "home/structure" can only encompass one Wi-Fi network, do you have several Google Nest "homes/structures", one for each Wi-Fi network? Shouldn't that tell you which network each device is on?

Judging from a few posts in this forum, I think older Google Nest customers (going back maybe 6 years or more) MAY have been able to have their Google Nest "home/structure" include more than one Wi-Fi network, and so are grandfathered in, but it's no longer possible to install Google Nest devices in different Wi-Fi networks on the same Google Nest "home/structure".

Ontario1
Community Member

Thanks @MplsCustomer . I did not know that I had to have all my Google Home equipment all on the same network. If I have to get a new router, is there an easy way to transfer all the devices to the new network? In looking online, it almost seems like all my cameras and doorbell will have be removed from my account, factory reset and then added back in. If they are all on one network, it would be sure nice for Google to have a "feature" added such that in the Home App you just say what the Network is you want them to be part of and the system takes care of the rest. Not sure we are at that point yet though.... 
Thanks,

@Ontario1 

Sadly and unfortunately, Google Nest does not provide an easy way to update Wi-Fi settings. That's why their first recommendation is to set the network name (SSID) and password on a new router/modem to the same values used on the old router/modem. This works unless there are some new settings on the new router/modem that can cause problems with Google Nest devices. When we got a new router/modem a couple of years ago, we were able to do this without having to update any of our Google Nest devices.

For some older cameras in the Google Nest app, you can go to Settings | Home info | Home Wi-Fi help and update Wi-Fi settings,

https://support.google.com/googlenest/answer/9223711

Ontario1
Community Member

Thanks again @MplsCustomer .  I am looking at just that solution now too. Though it might seem a bit odd to have a Network name which includes the company name of a previous router (as mine does) and apply that name to a router from a different manufacturer, it would save a lot of grief overall.  Do you know if this would be successful with a mesh-wifi set up as well as a stand-alone router option? I am looking at both options. Thanks.

@Ontario1 

I don't know about mesh Wi-Fi, but don't you have a network name (SSID) there too?

As far as having the company name in the network name (SSID), it's just a name.

Ontario1
Community Member

Thanks @MplsCustomer . My current networks are standalone router and router/modem only, but a mesh-wifi system was something I was looking at for a replacement, and hence my question. And agreed, a name is just a name.  Regards,

For the information of others in this situation: This morning, I replaced my standalone router (which is connected to my ISP router/modem). (It was older and started periodically losing connection.) I set up a new router and as part of the set-up steps, I was asked to select a network (SSID) name and password. I selected the same name/pw as the old router.  I watched as things came back to life. I am pleased to say that all my Google cameras / doorbell restored quickly and perfectly, as though nothing had happened. Similar with most of my other equipment. I did have some trouble with Amazon Echo's connection to an Amazon smart plug, and with my Sonos equipment connecting back and reconnecting with the Amazon Echos and a little hiccup with Apple TV 4K. These were resolved with a combination of turning equipment on/off, rebooting the equipment together and individually, and changing/reconnecting to the wifi network. So, not perfectly smooth, but pretty good overall.  Again, thanks @MplsCustomer  for the suggestion to use the same network name and password on a new router as it made for a smoother transition to the new equipment. Hope this OPEX helps others in a similar situation. Regards,