Google Nest Camera Orange Light

[Hardcore258]

I'm using about a dozen indoor & outside cameras for my security system, but one indoor camera has lost connectivity to the app.  The others cameras connect just fine, but one camera will not be recognized and flashes what appears to be an orange light.  I've tried all the suggested reset options:

• unplug the camera
• reset the router (and extender)
• remove the camera to reinstall (not successful)
• press the reset button with a paperclip; held for 10 seconds and sometimes longer (still blinking)

I read a number of related posts and watched videos, but none of these suggestions work. 

How can I force the camera to become discoverable and connect to the network & app?

[MplsCustomer]

@Hardcore258 

You have to press the reset button at least 12 seconds, until you get a confirmation tone for the factory reset.  Also, the reset button is in an odd place on the 2nd gen indoor camera.  I had to reset ours several months ago, and it took several tries before I was successful.

See the instructions here:

https://support.google.com/googlenest/answer/9252162

[Hardcore258]

@MplsCustomer 

Thanks for this response.  If you read my original post, I did all the things as recommended.  The camera never enters reset mode regardless of how long I hold the reset button with the paperclip (even up to a full minute at times).  I was able to do this once before with a different camera, but no luck here.  Camera was unplugged for two days before my last attempt, and that was an attempt after rebooting my whole network.

[MplsCustomer · Accepted solution]

@Hardcore258 

Sorry. I thought since you mentioned 10 seconds, holding the reset pin down longer would help. When I had to reset ours, I had to try several times and had to hold the pin down for a long time. In my experience, it's hard to tell if that pin is actually pressed down.

You could also try contacting Support.  I don't see any documentation on an orange status light.

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[Hardcore258]

@MplsCustomer 

Thanks.  I'll give that a shot.