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Google Nest Camera sound cuts out as soon as accessed by phone

ecldv13
Community Member

‎06-23-2024 08:48 PM

When I open my Google Home app in my iPhone, then click on one of my cameras, the video starts with the sound, but the sound immediately cuts out.  I have to struggle to get the sound back by scrolling down into the history to "pick up" the sound again, then go back to live.  It seems that other people have brought this up but Google is not doing anything about it.  It is not a wi-fi or internet issue.  It is an issue with the Google Home app.  This could be a security problem, if I want to catch something live and the sound immediately cuts out so I have to scroll down away from the live feed. 

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gmelanymelissa
Community Specialist
Community Specialist

‎06-26-2024 04:49 PM

Hi @ecldv13,

 

Thanks for posting here in the community. I'm sorry to hear your Google Nest camera sound cuts out. Help's here!

 

To better understand the situation, I'd like to ask a few questions:

 

  • What kind of Nest camera do you have?
  • Do you have the same inconvenience with other Nest cameras?
  • When did the situation start?
  • What troubleshooting steps have you tried so far?

Keep me posted. 

 

Best regards, 

Melany

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