Google Nest Camera with Floodlight Dead Battery

[bobmcfayden]

Purchased this unit in December and it operated perfectly until a few days ago.  We had a 12 hour power outage and now the camera will not turn back on - just says battery is dead.  Unit is hardwired and getting power as floodlights work as they should.

Any suggestions?

[prswan]

X 2 - I am in the same boat. Hard wired camera and flood light. Power was off for a few hours, battery drained to 0% and will not work after several days of power being back on. We had some pretty cold temperatures and I am wondering if the batteries aren't holding up - although I don't understand why a wired unit runs through the batteries in the first place.

[ermirry]

I'm also in the same boat. Had a 8 or 9 hour power outage over night and the camera ran out of battery power. Power is back on and I see a solid green light on the floodlight camera and the floodlights themselves turn on but in the google home app, the camera shows as offline and with 0% battery.  It's been several hours now that the camera has been receiving power, but it won't come back online. I really don't want to have to get up on a ladder to factory reset this thing.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[ermirry]

Hi Brad,

Yes, I still need assistance with the issue. It's been about 6 hours now that the camera has had power and the battery still shows as completely drained and the camera/floodlight offline in the google home app. I can still see a solid green light on the camera and the floodlight still turns on when it detects motion. I can even see that it's connected to my internal network.

[ermirry]

I managed to get my camera online again and charging after getting up on a ladder and physically restarting the camera (Press and hold the button on the back of the camera unit itself for 5-6 seconds. You will see the status light on the front of the camera slowly blink white). After it restarted, it's came back online in my google home app.

I found it really silly that this had to be done after the internal battery completely drained since the camera was clearly receiving power and had a steady green light but that's just my opinion.

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

1. Open the Google Home app

1. .
2. At the top right, tap your account.
3. Tap Feedback 

1. tap the type of device you'd like to submit feedback for.
2. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
3. In the feedback summary, write a brief description of your issue.
4. Be sure to check the box for Screenshot and System logs.
5. To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best Regards,

Brad.