Google Nest Camera

[mcafets]

I keep getting Something went wrong and get sometimes 18.1.  Have checked and the camera is not listed on my account.  It was at one time and deleted it.   Now I need it so trying to add it back.  I get all the way thru the internet and after that it fails.  Have reset the device a lot of times rebooted my phone etc.  Any ideas

[gmelanymelissa]

Hi mcafets,

Thanks for posting in the community. I understand you're encountering error messages when adding your Google Nest camera to your account. I appreciate all the efforts you've made to resolve this issue. Help is here!

To better assist you with accurate information, I’d like to confirm the following:

• What specific model of the Nest camera do you have?
• Are you using the Google Home app or the Nest app?
• How far is the camera from the router?
• Can the camera find other Wi-Fi networks?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
• What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
• What's the status LED light of your camera?
• Could you describe the steps you took to perform the factory reset?

In the meantime, let's check a few tips:

• Pairing: Ensure the camera is ready to connect. Visit our Help Center to learn more about Nest camera and doorbell lights and sounds.
• Internet connection: Ensure your internet connection is stable and strong. Try moving your Nest camera closer to your router.

Keep me posted.

Regards,

Melany

[mcafets]

It is a Nest Cam Outdoor/Indoor 1080 HD with night vision came in a 3 pack.  S/N ############## is on the box?

The router is not the problem since this is the only one out of the pack that has not connected.  The other two worked fine. 

I am using the Google home app like I did for the other two.  I do this easy but placing the camera really right next to the router.  It is not near any of the equipment you talk about.   It goes thru the process and finds the camera and does connect to the wifi and I tried 5G and 2.4G and connects.  Then it states finishing up and then at the last moment it states something went wrong.  I reset the camera on the button at the bottom of the camera and even have let the camera battery got down so none left.  Then plug and reset again.  Some process and at the very last step it states again something went wrong.

[gmelanymelissa]

Hi mcafets, 

Thanks for the follow-up information.

Please try the steps here:

• Factory Reset: Since you have already reset your Nest Cam (battery), ensure you are performing the correct process. While performing a factory reset, it's important to ensure that the camera is connected to its charger. Press the reset button until you hear a second countdown tone. Refer to this article for detailed instructions: Factory Reset your Nest Cam (battery).
• Set up: The app takes you through the steps. Follow these steps to set up and connect Nest camera.
• Ensure Bluetooth and Wi-Fi are enabled in your phone.
• Restart the modem and router.
• If the issue persists, attempt to connect using a different mobile device.

Let me know how it goes.

Regards,

Melany

[mcafets]

Thank you for the RIGHT information and that worked.  However the problem I have with all three of the cameras if that when using the google app the video goes in and out no matter if 2.4G or 5G.  The old ver of the outside camera works just fine?  Thoughts

[gmelanymelissa]

Hi there!

Thanks for the update. I'm glad to hear your Nest Cam (battery) has been successfully set up.

Try the following troubleshooting steps:

• Update the App: Make sure you have the latest version of the Google Home app.
• Uninstall the app: Try uninstalling and reinstalling the Google Home app.

Let me know if that works.

Best regards,

Melany

[mcafets]

Okay your right it is the app and works fine on the computer.  I did delete the app and reinstalled it twice and it still does the same thing?