Google Nest Customer Service Is THE WORST

[SashaKNYC]

I’ve been trying to speak with someone for MONTHS about my Google Nest camera purchase. When you call the customer service number (removed phone number for user safety) it makes you go to g.co/verify to “click yes” and verify that you have a Google account before assisting you, but whenever I follow the steps I see my account but no where to click “yes,” therefor leaving me stranded and unable to receive any help! This is beyond frustrating and the worst lack of customer service I’ve experienced in my entire life!

[EmptyNester]

Hello, I'm an end user like you.  When ever I run into a situation like what you are describing (missing button) I find that if I switch to a different browser (Safari, Chrome, Firefox, etc) then it usually works.  

But there is an alternate way to place a phone call to speak to a nest tech.  Use this link (below) and answer the questions and then at the end there will be a way to make phone contact.  Give it a try. I believe it is staffed 24/7

https://support.google.com/googlenest/gethelp

[aatienza]

Hey there,

SashaKNYC, Oh no! I'm sorry for the trouble. Were you able to try EmptyNester's suggestion? Let us know if you need more help by replying to this thread.
 

Thanks,
Archie

[aatienza]

Hello there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie