Google Nest Doorbell (Battery) Not Charging while Wired

[YardleyFFL]

After talking to customer service about my new Google Nest Doorbell (Battery) losing it's charge completely despite being wired into the doorbell wiring, I'm not on my replacement Google Nest Doorbell (Battery) that they sent me, and it's draining the same exact way as the first doorbell.  I have read the forums on the cold weather effect on the battery and charging capability, but my question is, it's 66 degrees in New Jersey today, why is my battery still not charging?  I've done all the restarts and resets that have been required for this "smart" device.  I had the doorbell installed through Google's installation services and I'm still dealing with this headache.  The transformer is rated 16V, 10VA, 60Hz.  I know the installer checked the wires from the outside.  I would think he would inform me if the transformer wasn't powerful enough.  What am I missing here?  I'm tired of unscrewing the wires from the doorbell and charging this thing inside.  What is the solution?  If I upgrade the transformer, will it blow out my existing doorbell chime which is original to the house (1956ish)?  

[MplsCustomer]

@YardleyFFL 

Yipes!

At 16V, 10VA, 60Hz, it looks like your transformer meets Google Nest's requirements: https://support.google.com/googlenest/answer/9247132?hl=en.

If you went through Google's installation services and are on your second Google Nest Doorbell (Battery), maybe Google Nest has even more design issues (or defects) with battery charging than just cold weather.

Last night on the cold weather thread Google Nest disclosed the following (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Cold-weather-concerns-with-Nest-Doorbel...😞

"Operating and charging temperature specs for Nest Cam (battery) and Nest Doorbell (battery): Charging temperature range (ambient air temperature): 32°F to 104°F (0°C to 40°C). The battery will not charge when the ambient air temperature is outside of this range."

Maybe--given your situation--there are other serious issues as well.

[kostdonna62]

Same issue.  Wired doorbell but won’t stay charged.  Baffling because it’s wired.  Shouldn’t need battery at all.

[MplsCustomer]

@kostdonna62 

If you read the above posts, you'll find that the Google Nest Doorbell (Battery) ALWAYS runs off of its battery, even when it is wired.

[SteveT1]

Hi folks, 

We understand and we’re really sorry for the trouble. We’d like to get more details.

A few questions — what is the color of the LED lights on the Nest Doorbell? Did you receive any notifications from the Google Home app? What troubleshooting steps have you tried?

Regards,

Steve

[Lynnied2]

All I can say is that this doorbell is garbage. After going round and round with customer service because I had an issue with my new subsctiption, I finally got that settled after much aggravation. I had to redo the installation and I thought that would be the end of it. So I figured I might as well recharge it. It was at 45%. After 12 hours it was only at 82%. Since I already did the reinstallation, I knew that was not the problem. Really sorry I purchased this item. Do not recommend it.

[Brad]

@Lynnied2

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad.

[James]

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best,
James