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Cameras and Doorbells

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Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15729 Views
  • 0 replies
  • 6 kudos

Camera history help

I’ve subscribed to 30 days of memory and now it’s showing nothing. I need access to history

Redman20 by • Community Member
  • 626 Views
  • 4 replies
  • 0 kudos

Nest Hello sporadically not ringing chime

Hi, I have a 1st gen Nest Hello wired Doorbell that I just installed in our new house. The doorbell voltage is reading at 17 volts and there's a mechanical Nu-Tone doorbell. I installed the Hello and the doorbell chime seemed to work. But shortly aft...

aJ1441 by • Community Member
  • 3746 Views
  • 4 replies
  • 0 kudos

Nest cameras

I have one nest battery cam and one wired floodlight cam. For 1 year no problems but in the last few weeks they go offline frequently.I have reset the router and done factory resets on both cams. They then worked for one day and are now again offline...

Familiar Face Detection Never Shows Unfamiliar Face

The Familiar Faces function of my Nest Aware subscription doesn’t seem to be working properly. HELP states “When your camera detects an unfamiliar face, the app should ask whether it’s someone you know”. Well, mine isn’t asking me and it identifies a...

ColleenR by • Community Member
  • 1040 Views
  • 3 replies
  • 0 kudos

Resolved! Nest Hello peeling

Nest hello is peeling extremely bad, I do not want to upgrade to the new doorbell because of the aspect ratio… please help

RollTide by • Community Member
  • 1245 Views
  • 8 replies
  • 0 kudos

NEST outdoor camera not working

I have had my nest outdoor IQ camera for about 2 years, it was working great until about 2 months ago. It is no longer working. There has been no damage to the camera or cords, the light does not turn on therefore I am unable to even try to troublesh...

gkd123 by • Community Member
  • 1672 Views
  • 5 replies
  • 0 kudos

Nest doorbell falling off line.

Our Nest Hello has worked reliably for a few years. Lately if just goes off line. I’ve rebooted the modem and router. What has worked is ringing the door bell repeatedly and it comes back on. Any suggestions on how to prevent it from going off line? ...

Dawnct by • Community Member
  • 1215 Views
  • 5 replies
  • 1 kudos

Resolved! Seeking to Instal nest cams on new build home and seeking compatibility with existing installations

Hi there. I started using Drop Cams perhaps 10 years ago and then gradually added new Nest Cams more recently, across two existing family properties. I have two separate subscriptions, one for each property. I have a house being built and when I went...

Slobdiddy by • Community Member
  • 2439 Views
  • 13 replies
  • 0 kudos

Camera Volume

When I tap on a camera to view the volume starts real loud then the volume goes way down ! 2nd generation cameras . Any ideas ? Thank You

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