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Nest Hello Peeling Lead to Camera Glass Falling off

SUN-E-B
Community Member

Hi, 

My nest hello doorbell has been peeling for a while now but I didn't do anything about it because it still works however, I believe this peeling issue has lead to the protective glass to fall off.

HELP.. 

SUNNY

 

 

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@SUN-E-B 

Google Nest's stance on this has been that it "cannot" replace peeling doorbells that are past the 1-year warranty. Two of ours are peeling, so we bought silicone "skins" on Amazon to cover the peeling shards,

However, since yours is more serious, you could try contacting Support to see whether they'll consider replacing it:

https://support.google.com/googlenest/gethelp

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Thanks for reaching out and I'm sorry for the delay. I just want to check if you were able to try contacting our support. Please let us know how it goes. 

 

I appreciate your help, @MplsCustomer.

 

Best,

Jenelyn

EmersonB
Community Specialist
Community Specialist

Hi everyone,

@SUN-E-B, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

I appreciate the help, MplsCustomer and Jenelyn.

Regards,
Emerson

Hello, I managed to get a replacement doorbell

Jenelyn_O
Community Specialist
Community Specialist

Hi SUN-E-B,

 

Thanks for the update. I'm glad to hear that you already received your Nest Doorbell replacement. How was it? Please let us know if you still have questions or concerns, as we'll be willing to assist you further. Otherwise, I'll be locking this thread after 24 hours.

 

I appreciate your help, Emerson.

 

Cheers,

Jenelyn

Thank you for the link, Google have sent me a replacement doorbell