Google Nest Doorbell Battery setup problems

[PixelPapa]

Just purchased the Google Nest Doorbell Battery doorbell. Hi following all instructions step by step. I have several other Nest operational products including thermostat, mesh router, cameras. After scanning QR code the message "Getting Your Network Ready For Your Device" is shown along with the animations but never get past the process. I move the device fiery next to the mesh point with the same results. When I check my other Nest devices immediately following the failed insulation, they are all functioning properly. Any suggestions?

[sporfrog]

You probably already know this, but just in case.  Newer Nest products use the Google Home application for setup and management whereas older Nest Products use the Nest App.  Make sure you are using Google Home.

Assuming you are are, it sounds like maybe starting over would be the next best step.  If the Doorbell (Battery) appears at all in Google Home Delete it.   Factory reset the Doorbell (Battery) and then again follow the installation instructions and/or the quick start card that came with the device.

[EmptyNester]

A number of people have all reported this as well.  Some people have gotten around it by using a different phone to setup the camera.  You have to be on a different phone but logged into the app with the same login and password.

If this doesn't work you can open a support ticket and talk to an actual Google Nest Tech.  Here is the link to set that up.

https://support.google.com/googlenest/gethelp

[SteveT1]

Hi folks,

I appreciate the help @sporfrog and @EmptyNester. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve