Google Nest Doorbell, Gen 3, Wired

[Mullanphy]

I'm repacing a Gen 2 Nest wired doorbell with a Gen 3 Nest wired doorbell. Home network is Google Mesh with good signal at door.

• Installation went smoothly. Adding to home network went without a hitch until upgrades started to download. 
• Download was very slow and hit the 53% done mark a little over ten minutes in then it stopped. had to go back and start the add to network process from step one. 
• The status light does not illuminate at all. Not blue, green, white, yellow or any other color.
• Power has been turned off, wait 15 to 20 seconds, then turned back on. No change (no lights)
• Factory reset attempted but the indicator light did not come on and did not receive the audio cues.
• 16 volts out of transformer, 15 volts at doorbell.
• Google Home app sees the doorbell as offline.

What's next? Did the doorbel die during installation? Is there a fix or a step I missed?

Thanks

[mdr2]

Oh Man,,,,, gotta love Google Nest Cams when it comes to WIFI.  Folks have been reporting this kind of frustration on this forum for years and google just doesn't fix it.

I think your best bet is to open an official support ticket and speak with a google tech.   You may want to see aside an hour as this process never goes quickly (in my experience).  Here is the link to open the ticket.  After you enter the info you will be given the change to "chat" with a tech or do a phone call.  I suggest the phone call.

Here is the link.  If they get you going please return here and let us know how they fixed it.

https://support.google.com/googlenest/gethelp

Good luck

[Mullanphy]

Speaking with a Google Guy, and after going through all the same steps, they confirmed my initial evaluation - the unit is defective.

New doorbell due today. Shipped back to Amazon this morning

[Cwbc]

I’m using gen 3 doorbell in uk

setup went well WiFi wpa 3

i have reset a few times software is temperamental 

as I see the voltage you have at door is 16v that very bottom end 

my voltage at door is 24v 

just a thought upgrade your transformer

just trying to help

[Mullanphy]

Thanks for your response. 

Google's requirement is 16 to 24 volt output from the transformer which is what I have, so there is no reason to change the transformer since the voltage level did not damage the doorbell.