Google Nest Doorbell Gen III not working

[MyBad]

Like so many others in this forum, I’ve now purchased multiple generations of the Google Nest doorbell in good faith, and had them all installed by a Google Professional.

Since my doorbell was first installed, the internet connection has been irregular on occasion, and since changing the WiFi, I’ve been unable to reconnect it to the Google Home App.

Most recently, I followed the instructions to reset the doorbell, and then factory reset the doorbell when that didn’t work. The doorbell now rings outside when operated but no longer chimes indoors.

In short, I have a new Generation III doorbell, which I can’t connect to its App and doesn’t work indoors.

Every time I call the technician, my bills mount and I’m nearing a point where I suspect it’ll be more beneficial if I slept outdoors with a torch!

Please advise. Thanks 

[AndersC]

Hi @MyBad,

Thank you for reaching out to the community. I'm sorry to hear you're running into persistent issues with your Nest Doorbell (wired, 3rd gen) not connecting to the Google Home app and your indoor chime not working, especially after investing in multiple generations of the product and professional installation. It sounds concerning when you're dealing with multiple issues. I also appreciate you providing details about the troubleshooting steps you've already performed, including resetting and factory resetting the doorbell. I'm here to help.

Could you confirm if the issue with the indoor chime started after trying to factory reset your doorbell, or if it never worked from the moment a Google professional installed it? Additionally, please let me know the color of the LED light on the doorbell after the reset.

Since you mentioned trying to factory reset your doorbell, please confirm if you properly reset the doorbell as indicated in the article Restart or factory reset Nest camera or doorbell, and manually removed it from the Google Home app.

Keep me posted. I'll be waiting for your response.

Regards,

Anders

[MyBad]

Thank you for offering your support Anders.

I can confirm that there is a green light on the face, and that the doorbell LED lights up GREEN when pressed.  The issues with the lack of chime indoors occurred after the 'factory reset'.

Thanks again.

[AndersC · Accepted solution]

Hi @MyBad,

Thank you for your reply and the information provided.

Since the LED light is still green after your attempt, the factory reset was not successful. After a Nest Doorbell is successfully reset, the light will pulse blue to indicate it is ready for setup. A solid green light means the device is still holding onto the previous network and setup information.

Please make sure you properly reset the doorbell by pressing and holding the reset button as shown in the article I previously sent.

• Note: While resetting the doorbell, make sure you release the reset button once the countdown tone finishes.

Keep me posted.

Regards,

Anders

[MyBad]

Thank you again for your timely contribution Anders.

This whole Google Nest doorbell issue has been giving me sleepless nights and stress, and your last response gave me tremendous encouragement.

The Nest Professional doorbell expert returned this morning, and I can proudly say the both my Google Nest doorbells, and indoor Google camera, are now operational once more.

Thanks again.