Google Nest Doorbell Wireless Device Unmounted

[Jahmmy]

Hi, just got this doorbell and works fine during the setup process, however, it says the camera is off and the device is unmounted right after. Ive done everything I see in the other threads, unmounting and remounting, ensuring to hear the 'click', resetting. Please help.

[EmersonB]

Hi Jahmmy, 

Thanks for reaching out here in the Community and for sharing here what you've done. To know more about this issue, I’d like to confirm, what is the light status of your Nest Doorbell? You might need to check if your Nest Doorbell is correctly attached to the stand, mounting plate or third-party mount. If the message doesn’t go away, this often means that you need to change the mount type with the Home app.

Give these steps a try:

1. Open the Home app .
2. Touch and hold your device's tile.
3. At the top right, tap Settings Device information Camera mount.
4. Select an option to change the type of mount you’re using.

Let us know your update here.

Regards,

Emerson

[Jahmmy]

Hi, thanks for the reply, but as other poster stated, there isn't an option to change the mount type in the settings, even though it's littered over the Internet as the recommendation. I however got the issue resolved by using a small magnet placed at the top of the backplate. 

[zoeuvre]

Hi folks,

@Jahmmy, awesome! I'm glad that everything has been sorted out, and I appreciate the steps you took to resolve this case. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

I appreciate your help, Emerson. 

Best,

Zoe