Google Nest Doorbell (battery) - cannot factory reset

[aj9411]

I've had the nest doorbell (battery) for around 1.5 years. One day I had problems with my wi-fi, couldn't get the google nest doorbell to come back online on the google home app. I removed the device and tried to go for a factory reset.

I am pressing on the pin hole in the back, the one between the USB-C input and the two screws, with a clip, I get a solid white light and nothing else, no sound, no yellow lights, and after about half a minute, the solid white light goes away.  Then after a few seconds, the light turns on, but green, and the circular button at the bottom also turns on, with a white halo.

I have tried this process many times, with the device both plugged and unplugged, holding on the reset button for minutes, but I can't get the factory reset to succeed. Can someone please help me?

[EmptyNester]

Hello, I'm an end user like you.  It sounds like you are doing it correctly.  But just to make sure here is the official instructions from Google.  Give this a shot one more time.

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=3900530168027683773-NC

If it still fails then use this link (below) to open an official support ticket with Google.  Once you answer the questions there will be a way to speak with a google tech person on the phone.   Make sure you have about an hour as they will no doubt do the basic trouble shooting with you...

https://support.google.com/googlenest/gethelp

Good luck and let me know what happens.