Google Nest Doorbell (battery) is wired with AC but is still draining battery

[EVK]

Hi, I have a brand new Google Nest Doorbell installed and wired with AC12VAC (20VA) power as per specifications here: https://support.google.com/googlenest/answer/9247132?hl=en-GB

But it appears that it is still draining the battery. It looks like in the Home app it randomly shows infinity loop (wired power) or battery (70%). Restarting the app tends to reset it to "infinity loop". But I also noticed, that infinity loop might be there even if the power in the outlet is actually off. What is bothering me is that it was 76% charged in the morning, and now it's 73%. Which indicated that even though the device was supposed to be charging through the day, it actually didn't.

[EVK]

I forgot to mention my power unit:

It outputs 12VAC 1.67A 20VA, which I confirmed with my voltmeter.

I also confirmed that it chimes when power is on, and it does not chime when the power is off, which means the wiring and unit are performing as expected. 

[Brov]

I have the same problem. My doorbell is wired into a 20V, 10VA AC adapter. Voltage confirmed with a multimeter. Battery still progressively discharges during the day when most events occur, but then does not appear to charge effectively (as compared to when plugged into USB) during time between events.

[JFF]

Same here. I have my doorbell hardwired and the battery will drain every week. Not sure what the point is in having it hardwired if it's going to die and take HOURS to charge. At this point, I'm willing to try out the new Wyze doorbell.

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• Have you adjusted the settings to save you some battery? 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[JFF]

Thanks for responding, Brad.

Unfortunately, even when adjusting issues, the the doorbell battery dies.

Additionally, configuring the settings to a lower range sensitivity results events being missed. The trigger to record takes too long and will often only catch the end-tail of an event.

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

1. Open the Google Home app

1. .
2. At the top right, tap your account.
3. Tap Feedback 

1. tap the type of device you'd like to submit feedback for.
2. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
3. In the feedback summary, write a brief description of your issue.
4. Be sure to check the box for Screenshot and System logs.
5. To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best Regards,

Brad.

[Eric_B]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

[Chaga]

Hi Eric,

Nothing's been resolved...

[Brad]

Hey folks,

Have you tried to go through your settings and lower your sensitivities and alerts? I would check your settings as you can save a bit more battery by removing/reducing some alerts, sensitivity settings, and the amount of alerts that come in. This all can lower your battery usage of your Nest Hello Doorbell.

Best Regards,

Brad.

[Chaga]

Hi Brad,

I think the point is, this product was advertised as a wireless or a wired device. Everyone here has wired theirs according to Google's spec. There are plenty of devices out there (phones, laptops, watches) that don't discharge the battery when they're plugged in. Personally, this basic principle is what I was expecting when researching the product and deciding on the purchase. There shouldn't be a need to lower the battery usage, if the unit is plugged into a power source.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[Sorazy]

Same here. My power unit is 15VAC 1.33A 20VA. The chime works well, but the battery drained.

[Chaga]

Same here,

Tried 4 different power supplys with different voltages and VA ratings. Still, the battery drains within a couple of days.

[JohnMC]

I am hard wired per the instructions. I have been maintaining a full charge since I am wired until this month. Out of nowhere, the doorbell started to lose charge and now is dead. Please help.