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Google Nest Doorbell (battery) release button stuck

ImTheHoneyPot
Community Member

2 weeks ago

Hello, I have a Google Nest doorbell (battery) camera and I removed it from the outside mount for charging as per normal using the tool to release it. However, when attempting to place it back onto the mounting bracket outside I noticed the mounting release button was stuck inside the camera. So I cannot mount it back outside now. Is there something I can do to fix the release button?

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1 REPLY 1

ovidioj
Community Specialist
Community Specialist

2 weeks ago

Hi @ImTheHoneyPot,

 

Thanks for reaching out to the community!

I understand it can be frustrating when the mounting release button gets stuck on your Google Nest Doorbell (battery). This is a common issue, and there are a few things you can try to fix it:

  1. Gently Apply Pressure: With the camera body facing down, try applying gentle but firm pressure on the release button with your fingertip. Sometimes, a little nudge can dislodge it if it's stuck due to dust or debris.

  2. Use a Thin Tool (Optional): If gentle pressure doesn't work, you can carefully try using a thin tool like a straightened paperclip or a SIM card ejector tool to nudge the button out. Be very careful not to damage the button or surrounding components.

If the button remains stuck,

If none of the above solutions work, you can request a callback from our support team for further assistance. They can provide more specific troubleshooting steps or help you with a replacement if necessary. Here's the link to request a callback.

 

Regards,

Jorge.

 

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