Google Nest Doorbell fell from mount

[Richard_Younger]

Hi there,

Our Google Nest Doorbell randomly fell from its mount during the day.

I had remounted the doorbell, after charging the device, as I have done multiple times. However a number of days later I arrived home to find the doorbell face down on our front porch.

the doorbell is now no longer working and the camera lens is cracked.

Is it possible to get a replacement?

Thanks

[MplsCustomer]

@Richard_Younger

I'm just another Google Nest customer who has seen several posts about the same thing in this forum. You could try contacting Support (https://support.google.com/googlenest/gethelp) about a replacement.

[janthadeus]

Hi folks,

Oh no! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?

Looking forward to your response.

Thanks,

JT

[Richard_Younger]

Thanks Janthadeus,

I have completed and submitted the form.

appreciate the support

[janthadeus]

Hey Richard_Younger,

Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

JT