Google Nest Doorbell microphone doesn't work on Google Home for web (home.google.com)

[VICTORHUGOBRAZI]

Google Nest Doorbell microphone doesn't work on Google Home for web (home.google.com) when people are in front of it.

In example 1: the postman at the Post Office is in front of my door, the microphone icon is blocked and he is asked to activate the microphone, although it is already activated. 

https://www.youtube.com/watch?v=Wjnfs27xZ28

In example 2: the postman at the Post Office is not in front of my door and the microphone is unblocked so I can talk

https://www.youtube.com/watch?v=pRvr7exPfYk 

[EmersonB]

Hello VICTORHUGOBRAZI,

@Hemidancer, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, how far is it from your Wi-Fi router? Is this also happening with your mobile phone? Try restarting your Nest Camera and Wi-Fi router and let us know how it goes.
 
Regards,
Emerson

[VICTORHUGOBRAZI]

how far is it from your Wi-Fi router?
5 meters maximum

Is this also happening with your mobile phone?
No, this doesn't happen on Google Home for iOS. Only on Google Home for the web (home.google.com)

Try restarting your Nest Camera and Wi-Fi router and let us know how it goes
I've already done this and the problem continues. I believe it is a bug in the Google Home for web

[EdmondB]

Hello  VICTORHUGOBRAZI, 

Thanks for providing all the information. Have you checked if the permission for the microphone is enabled on your browser? Here are the steps on how to turn on microphone permission using Chrome browser.

1. Open Chrome.

2. At the top right, click More (3 dots) and then Settings.

3. Click Privacy and Security, then Site Settings, and then Camera or Microphone.

4. Select the option you want as your default setting.

5. Review your blocked and allowed sites.

6. To remove an existing exception or permission: To the right of the site, click Delete.

7. To allow a site that you have already blocked:under "Not allowed," select the site's name and change the camera or microphone permission to "Allow."

Let me know if that helps.

Best,
Edmond

[VICTORHUGOBRAZI]

Have you checked if the permission for the microphone is enabled on your browser?

Yes, according to example 2 that I sent, I leave the microphone permission enabled and the Google Home for web bug prevents me from talking to the person

[EdmondB]

Hey there, 

Thanks for getting back to us. I haven’t seen in example video 2 that you open the settings of your Chrome browser. Could you please share a screenshot showing the Chrome browser settings where the microphone is enabled? 

Best,
Edmond

[VICTORHUGOBRAZI]

Yes, the microphone is enable in the settings

https://www.imagebam.com/view/MEQPLC2

[EdmondB]

Hi there, 

Thanks for the screenshot. Have you tried using a different browser or device and check if it has the same issue?

Regards,
Edmond

[VICTORHUGOBRAZI]

Yes, I tested with Microsoft Edge and the problem continues

[EdmondB]

Hey there, 

Thanks for trying — we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[VICTORHUGOBRAZI]

I just completed and submitted the form

[EdmondB]

Hi there, 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

Regards,
Edmond