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Google Nest Doorbell not ringing on the Google Nest Hub (2nd gen)?

Willee
Community Member

Hi, I have had the Google Nest Hub setup for sometime now. I have just this week fitted the Google Nest Doorbell (battery) to the front door. I can view the front door with the doorbell. I can change the chimes on the front doorbell, as far as I can see the doorbell is working perfectly. I can also ask the Google Nest Hub to view the front doorbell and that works. I can talk through the doorbell via the Hub, BUT, I can seem to have any alerts come up on the Hub or any chimes? I've looked through YouTube and I believe I have every setting on that should be, but I would never know if someone is pressing the front doorbell if it wasn't for getting the alerts on my iPhone at the moment? 

I need help please and thank on getting these two working together so I can hear the doorbell chimes through my Google Nest Hub. 

10 REPLIES 10

MplsCustomer
Bronze
Bronze

@Willee 

Under Settings for your Google Nest Doorbell (Battery) in the Google Home app, under Visitor Announcements, have you enabled visitor announcements?

https://support.google.com/googlenest/answer/7672451?hl=en

Hi, yes I have. Still no announcements or chimes or anything. 

I don’t actually have “Visitor announcement” to activate. I have notifications though. 

Willee
Community Member

Sorry, I have found the Visitor Announcements button already. I have turned it on and off a few times to see if it resets itself or something?? But, no. It's still not chiming or ringing at all on the Google Nest Hub. 

They are definitely connected, because I can view the front door camera via the Hub, but it's just not getting the alerts.....

@Willee 

Is your Google Nest Doorbell (Battery) in the same Google Nest "home" as your Nest Hub?

"If you have multiple homes in the Home app, you’ll only receive a visitor announcement from the speaker or display in the home a visitor rings the bell for."

If your Nest Hub is set to Do Not Disturb, you will not get visitor announcements.

Beyond that, I don't know why you are not getting them.

Okay, I'll have a look when I get a chance to. I do think they are in the same home though. But I also know I made two. So maybe I 'll need to delete the new one I made for the doorbell and just keep the doorbell and Hub in the one home? It may be creating an issue having the two? 

@Willee 

If you want to get "visitor announcements" from your doorbell on your Nest Hub, they need to be in the same "home". And all the devices in a "home" need to be on the same Wi-Fi network.

And a Nest Aware subscription applies to only one "home".

If you're going to delete a "home", you first need to remove any devices in that "home".

https://support.google.com/googlenest/answer/9691327?hl=en

Hey folks!

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

 

Thanks for your help here, MplsCustomer.
 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Checking back in — how's it going with your Nest doorbell and Nest Hub? Still need our help? 

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT