Google Nest Video Doorbell (Wired)

[indyrunner1]

I am in at the end of making a few changes to my Google Nest Video Doorbell (wired).  I get to the last steps where it wants me to enter the last 4 digits of my serial number on the back of the doorbell.  I entered the last 4 digits that matched the back of the doorbell, as well as the QR code and in fact is displayed on my iPhone 8 along with the message "This Front Door camera is already on your account.  Go to Settings to remove it.  Then you can add it again."  I have no idea and have not found anything in Settings or where I would find the last 4 digits of the serial number to delete it.

Can anyone help me delete the settings entry 4 last 4 digits of SN?  This is keeping me from being able to migrate to the Google Home support for this doorbell.

Thank you,

Tom.  (I really want to finish this and be done with it for awhile.  Please let me know.  This the WIRED version).  

[indyrunner1]

If anyone knows the setting field/entry that needs to be cleared, please let me know.  I'm stuck here if Google or a fellow developer who knows the field setting name helps out.  Thanks, Indyrunner1.

[indyrunner1]

Correction to previous:

If anyone knows the setting field/entry that needs to be cleared, please let me know.  I'm stuck here unless  Google or a fellow developer who knows the field setting name helps out.  Thanks, Indyrunner1.

[MplsCustomer]

@indyrunner1 

I'm just another Google Nest customer with Nest Hello doorbells, trying to understand your situation. You say you were "making a few changes" to your doorbell, but scanning the QR Code is not required in order to make changes to the Nest Hello. From what you describe, it seems like you were trying to add your Nest Hello in the Google Nest App when it's already there, so can't you just go to the Nest Hello in the Google Nest app and update whatever settings you wish to change?

[indyrunner1]

I'm sorry, my reference to matching the QR code was from initialing installing it and looking at the Serial number on the back by the QR code to verify that it matched the SN for that device.  I don't need to scan the QR code and don't have any desire to do it.  

Thank you for responding, but my problem is that the Nest install process requires that if the last 4 characters of the SN matches what is in settings, then it won't continue.  It also says that ALL you have to do is clear the setting and complete the install.  I still have no clue on how to find that setting and how to clear it.  Can you help with that?  Thank you for response.

[MplsCustomer]

@indyrunner1 

There is no need--ever--to "clear" the last 4 characters of your serial number. 

If you received the message "This Front Door camera is already on your account. Go to Settings to remove it. Then you can add it again.", it seems Google Nest's install process is telling you that the Nest Hello doorbell/camera you are trying to add is already installed, and if you want to re-add it, you first have to go into the Google Nest app for the Nest Hello, select Settings, and then, at the bottom of the screen, select "Remove camera".  It knows it's called "Front Door camera" because it's already installed, and if it also displays the last 4 digits of the serial number, it's probably getting them from the Nest Hello itself and is displaying them as a convenience to the customer.  (However, I have no idea why you might want to remove and re-install your Nest Hello.)

You said "the Nest install process requires that if the last 4 characters of the SN matches what is in settings, then it won't continue." That is ONLY true if you are attempting to install a camera or doorbell that is already installed.  It can't continue with the install because the camera or doorbell with that serial number is already installed.

[Brad]

Hi there,

Thank you for your helpful insight and troubleshooting, @MplsCustomer! 

@indyrunner1 Would you mind elaborating on what you are attempting to change with your device? That way, we can help you further. Do you still need help with this?

Best regards,

Brad

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie