Google Nest battery doorbell not recharging properly

[tim_d]

I have had the doorbell just less than a year and after a few problems to begin with it has been working fine until the last couple of times that it has needed recharging. Usually it reminds me via the Home app when the battery is low and then shows as recharging when it's plugged in, both in the app and with the charging light on the unit itself. Now however it doesn't give reminders except when the camera switches off to save power and when I plug the unit in via the USB cable that it came with it doesn't show as charging or have a status light. It does seem to charge when plugged in but a lot slower than it should: 8hrs overnight gave me about 20% charge.

I haven't tried anything to fix this yet. Is there something I can try? 

Thanks! 

[JillG]

Hi @tim_d 

Sorry to hear that it isn't charging as it once did. I will send this post over to our community specialists and see if they know of any bugs or known issues.

In the meantime here is a link to the Help Center for the battery doorbell: Troubleshoot low battery issues for Nest cameras and doorbells - Android - Google Nest Help 

Jill

[tim_d]

Thanks @JillG

Did you pass this on as I have had no response yet? 

I had already looked though that Help Centre article thanks and not found anything helpful for my problem. 

[JillG]

I did escalate but I'll give them a nudge right now.

Thanks for letting me know---

[tim_d]

To update: I had the doorbell on charge after the battery went down to 2%. In over 24 hours of charging I've just plugged it back in and it is saying 46% charged. As with before there was no charging indicator and the Home app was acting as if the doorbell was still mounted on the wall.

Amy help/ideas would be great please 🙂 

[JillG]

• Is it fully charged or plugged into the wall outlet before adding it to the Google Home app?
• Have you tried to plug your cameras to a different power outlet?
• Are you using the power cables that came in the box?
• Are there any kinks or frays in the cable?

Support asked me to clarify these with you  @tim_d 

[tim_d]

Hi @JillG, thanks for the update.

In response to the queries:

• I don't remember now but it was probably plugged in when I added it to the Google Home app. It had been running fine before this started a month or so ago though.
• Assuming they mean doorbell, yes I have tried different power sockets and different cables.
• I usually use the cable that came in the box but after the problem started I have tried others too.
• There are no kinks or frays in the cable. I have tried using it to charge other devices and encountered no problems.

I'd also like to reiterate that the doorbell doesn't detect being unmounted in the Home app suggesting, maybe, that it's not necessarily a fault with the charging equipment?

[JillG]

I'll forward that over to the team...thanks!!!

[marcel4]

The same thing happened to my doorbell also starting a few weeks ago. It doesn't charge anymore. Feels to me like an update bricked it

[Juni]

Hi folks,

Thanks for the help here, JillG.

tim_d, thanks for reaching out. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni

[tim_d]

Thanks @Juni. I have just filled out the form as you requested.

Many thanks,

Tim

[zoeuvre]

Hello there, 
 

@tim_d, thanks for the update. We got the form you've submitted — thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more.

@marcel4, have you checked for your Nest Doorbell’s charging port if it’s clean? If not, use a clean, dry cotton swab to clean off any dirt build up on your doorbell’s charging port. 
 

I appreciate your help, Juni. 
 

Cheers, 
Zoe

[marcel4]

Hey, on my end, I had to factory reset the doorbell, then it started charging again.
Kind of bizarre, but all worked out in the end

[tim_d]

Thanks! 

The problem might have solved itself now. I went away for a week during which time the doorbell (still mounted) battery ran completely flat. On my return I took it off the wall and plugged it in and it charged fine. The charging light was on, the Home app said it was charging and would be fully charged in four or so hours. It has since completely charged, notified me that charging was complete and is now back by my front door and apparently working properly.

I'm not sure why this seems to shave suddenly fixed itself. It may have been that I let the battery completely run flat but I also noticed that once the doorbell was remounted after charging the Home app had been updated while I was away. So whether it was an app update that fixed it I don't know! 

[Juni]

Hi folks, 

I’m glad it’s resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

Regards,

Juni