Google Nest doorbell video occasionally flashing and reporting movement

[intouchweb]

Occasionally the Google Nest doorbell video flashes intermittently and the system reports movement.

I assume I have a faulty unit, please advise on warranty, it was purchased in July 2024.

For an example see https://www.dropbox.com/scl/fi/h49i2em9769wlpxipux28/Google-Nest-Doorbell-issue-1728707579088.mp4?rl...

[gmelanymelissa]

Hi @intouchweb,

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell video flashes intermittently. I'm happy to help!

To better understand the situation, I'd like to ask a couple of questions:

• What kind of Nest Doorbell do you have exactly?
• When did the inconvenience start?
• What troubleshooting steps have you tried so far?

In the meantime, let's check a few things:

• Restart your Nest Doorbell: This can solve some glitches. Follow these steps to Restart your Nest Doorbell.

Keep me posted.

Best regards,

Melany

[intouchweb]

Thank you Melany,

My product is the Google Nest Doorbell (Battery) which is wired, connected by an electrician.

I first noticed the problem in early September 2024 (the unit was installed in July 2024).

The troubleshooting steps I have taken so far are:

1. Reset - the problem persisted

2. Factory reset - the problem persists

Please advise the next step towards resolution, thank you

Mark

[gmelanymelissa]

Hi @intouchweb,

Thanks for the follow-up information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,

Melany

[gmelanymelissa]

Hi there!

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.

Let me know if you have any other questions.

Best regards,

Melany