Google Nest indoor wired camera not setting up

[Isaac1]

This is the 3rd purchase of brand new nest indoor wired cameras. I returned the first 2 because I thought they were defected, but now that I see I’m not the only one with the issue I realize it’s on Google’s end.

Every single time I attempt to add my device to google home (I’m new to google home and this will be my first device) and reach the final step where the device is “connecting” it takes a long time and says “something went wrong”.

I’ve tried resetting my network, resetting my phone, resetting the camera itself, I even had a phone call with a nest “specialist” who couldn’t offer more than resetting the camera with a toothpick.

I just need to know if there’s a solution so I can fix this or find a different security company.

[Michel]

I had exactly the same problem with my 3 newly bought Nest indoor wired cameras.

Only after I completely removed the previous / old Nest Cam IQ Indoor (uninstall the old cam en remove it from your Google Home account), the installation of the new Nest indoor wired cameras went smoothly. Good luck.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[JW2]

HI Brad, 

Any ideas of my new cam please? 

I believe it is a faulty device issue. I just bought new camera (indoor, wired, 2nd generation). After I plug in, the power status light flashes for a couple of second, then it turns off. Keeps same stories again and again, even I changed to different power pods. 

When I tried to set up on my Google Home account, it says " something went wrong". 

What can I do? 

[Brad]

@JW2

Remove the device, try adding it again. I have seen that if you remove your devices from your home and add the newcam first and everything else then it works that way too, though it can be daunting adding them back if you have multiple cams.

Best regards,

Brad.

[SteveT1]

Hey folks,

Thanks for chiming in, @Brad. Appreciate the help. I'm dropping by to ensure if everything is covered here. Feel free to let us know if you still need assistance.

Best,
Steve

[SteveT1]

Hi folks,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[JW2]

i sent it back, too much hassle. I wish i have read the reviews before i purchased. 

i will come to update for the refund experience. 

[Brad]

Hey Folks.

As this issue is resolved due to the product being sent back, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.