Google Nest migration

[Nest4Steve]

I was forced to migrate my Nest account to Google over a year ago.  Last month the doorbell cam went off line and I couldn't get it back. Lowes suggested to replace the Nest DoorBell. I did and the new one wouldn't connect to WiFi then the app asked if I had migrated Nest to Google, I answered "yes" and then it said to log in with Google. Now Google won't recognize my account! log in to the  Nest account, it gives me an error "wrong user name or password". WON'T LET ME RESET USERNAME OR PASSWORD. 

I can't access either account, I'm in a loop. The Nest Customer Service phone number doesn't work! I've been on hold for 2 or more hours, finally left a message for a call back 3 or 4 times. NO CALL BACK! 

[MplsCustomer · Accepted solution]

@Nest4Steve 

Once you migrate your Nest Account to a Google Account, the only way to log into the Google Nest app is using the "Sign in with Google" option (https://support.google.com/googlenest/answer/9297676). We migrated back in 2020 and have been signing into the Google Nest app using "Sign in with Google" ever since.

If you are unable to log into the Google Nest app using the "Sign in with Google" option AND are NOT getting a password reset email, I think the most likely explanation is that you are somehow inadvertently trying to log in with an email account different from the one you were previously using to log in. I just saw another post today where that was happening.

We discovered 3 years ago that Google Nest's 2nd gen cameras and doorbells can ONLY be installed in the Google Home app.

The only way I know of to contact Google Nest Support is this; we've only had to wait a minute or so for a callback (in the U.S.):

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[Nest4Steve]

Thank you for your helpful suggestion. I migrated several years ago and have used the app on my phone without any trouble. In December my original doorbell camera went offline and the doorbell quit working. I tried all the options, and reset to factory. I even uninstalled and reinstalled the app on my phone, nothing worked. Now I can't even get to my thermostat.  I replaced it with a 2nd gen and followed the instructions to install. I use LastPass for my passwords so there is only one email and password for the application. I'll try the help line

[Nest4Steve]

I set time aside to contact Google Nest support using the steps outlined above. Within a minute I received a call back. The support person listened to me and explained briefly, the process to fix my situation. In about 40 minutes she led me through reconnecting to the apps and got everything working. She commented that she does this daily. She was courteous, patient, knowledgeable, and friendly. I would give her 10 stars!