Google Next Doorbell Black lines on video

[adelancey]

Video has 3-4 black bars on the video at night. After factory reset and cleaning of lens still having issues. 

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[EmersonB]

Hi folks,

@adelancey how's it going with your Nest doorbell? To know more about this issue, can you share with us the screenshot of the video having the black bars? Also, do you have the battery type of Nest doorbell?

This happens when the refresh frequency of the light source is close to the exposure rate of the camera. The camera tries to detect and correct this issue, so the customer can choose to wait for the issue to resolve. If the customer doesn’t want to wait, ask them to try the following steps:

• If the light can be dimmed, set the brightness to a different level.
• If possible, test a different brand and power level of light.
• Adjust the camera field of view away from the light source.

Try unplugging the camera from its power source, wait 30 seconds, and plug the camera back in.

Keep us posted.

I appreciate the help, Brad.

Regards,
Emerson

[EmersonB]

Hello adelancey,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson

[adelancey]

OK thank you we have built in LED lights on our porch. Thanks for the update

[EmersonB]

Hello adelancey,

You're welcome and thanks for getting back to us. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Emerson