Activity zones on nest door bell not showing despite subscription

[Thomasp]

Hi All,

The activities zones on my nest app have disappeared and I can't add any others, it's greyed out. I have video recording on and a subscription. 

Does anyone know why? 

Thanks

[MplsCustomer]

@Thomasp 

Is your Nest Aware subscription on the same Google Nest "home/structure" as your doorbell? You can see the Google Nest "home/structure" for your subscription by going to this subscription page: https://store.google.com/subscriptions?hl=en-US and clicking on your subscription. Or you can go to Settings | Nest Aware in the Google Nest app and see if your subscription shows there.

You can also try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

[Brad]

Hi there,

Thanks for your help on this thread, MplsCustomer.

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns.

Best regards,

Brad

[EmersonB]

Hi everyone,

@Thomasp how's it going with your Nest doorbell? Were you able to read the information and check the links shared above? I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help, Brad and MplsCustomer.

Thanks,
Emerson

[EmersonB]

Hello Thomasp,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson