Google battery nest doorbell, will not announce names of people it recognises

[Olibobs]

Hi 

I recently bought a nest doorbell. It's great. I started a subscription and started facial recognition, when people ring the doorbell it announces the person. However the last two days it will detect the person and notify me of the person coming, but not announce it over the Google mini nest. It has previously done this but stopped. I found a previous conversation, similar to this and face detection is on and it does correctly notify me on my phone. But does not announce it on the Google mini like it had done previously. Is there anyway to fix this. Help would be greatly appreciated. 

[EdmondB · Accepted solution]

Hello Olibobs,

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Just a few questions: have you checked if the visitor announcement or the familiar face detection is turned on on the Nest app or Google Home app? Do you still have active Nest Aware subscriptions? Check out this link on how to turn on visitor announcement and familiar face detection. 

I look forward to your response.

Best,
Edmond

[Jenelyn_O · Accepted solution]

Hey Olibobs,

Thanks for the update. No worries, we'll keep this thread open for you to get back to us. If you have questions, just let us know.

I appreciate the help, Edmond.

Kind regards,

Jenelyn

[Olibobs]

And just to be clear let's say olibobs is at the door previous, it had announce I was at the door, but it has stopped doing this, it still correctly notifys the phone of olibobs being at the door with no announcement.

[EdmondB · Accepted solution]

Hello Olibobs,

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Just a few questions: have you checked if the visitor announcement or the familiar face detection is turned on on the Nest app or Google Home app? Do you still have active Nest Aware subscriptions? Check out this link on how to turn on visitor announcement and familiar face detection. 

I look forward to your response.

Best,
Edmond

[Olibobs]

Hi

It's overall a great product, I'm on a one month nest trial, and have face detection on, but often the nest mini will say there's someone at the door, but on my phone say olibobs is at the door. This means it's recognizing the face but not declaring it over the airways. This seems strange, it also has a slight delay , 

Internet is great connection, and works on everything else. Nest mini works through Bluetooth phone and no delay then, just wondering if this error had a fix . 

[EdmondB]

Hi there, 

Thanks for the information. Have you tried doing a factory reset on the Nest Mini? Check out this link on how to do a factory reset on Google Nest or Home speakers or displays.

Let me know if that helps.

Best,
Edmond

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here

Best.
Edmond

[Olibobs]

Sorry just on Holiday for another 6 days will attempt your fix when I'm back 

[Jenelyn_O · Accepted solution]

Hey Olibobs,

Thanks for the update. No worries, we'll keep this thread open for you to get back to us. If you have questions, just let us know.

I appreciate the help, Edmond.

Kind regards,

Jenelyn

[Jenelyn_O · Accepted solution]

Hi there,

Checking in — were you able to factory reset your Nest Mini? Please let us know how it goes.

Best,

Jenelyn

[Olibobs]

Sorry see message below not sure I tagged you on correctly 

[Olibobs]

Also switched to a nest normal speaker and this issue still occurs, on a side note, is there a way to make both speakers notify when the door bell goes the nest mini is in my bedroom and the nest speaker is in the kitchen 

[Lance_L]

Hello Olibobs,

Thanks for the follow-up information. I’m sorry to hear that you’re having issues with your Nest doorbell and for the delayed response here. Don’t worry. I’m here to help.

Let’s turn on personal results for your Google Nest Mini speaker.
 

1. Make sure that your doorbell is in the same home as your speaker or display. If it’s not, you won’t get visitor announcements.
2. On your Android phone or tablet, open the Google Home app .
3. At the bottom, tap Home > Settings .
4. Under “Features”, tap Google Assistant > Personal results.
5. Edit the settings for the devices in your home.
6. Tap the name of your speaker or display.
7. To turn on personal results, check the box next to the device name.

Let me know how it goes.

I appreciate your help, Edmond and Jenelyn.

Regards,

Lance

[Olibobs]

Hi both speakers have this personal results on which is strange but Ive made sure everything is on and I will see if it works 

Kind regards 

[Jenelyn_O]

Hi there Olibobs,

Thanks for keeping us in the loop. Please continue monitoring your Nest Doorbell. If anything comes up, let us know. 

I appreciate the input, Lance.

Kind regards,

Jenelyn

[Olibobs]

See message below as reply

[Olibobs]

Hi sorry for the delay, I have been in Corfu, 

I've tried the reset now, there's a few issues. First it's intermittent. It seems that if a person is moving then it will only announce that someone is at the front door. If they are stood still it will say there name, but only sometimes, my wife just did it then, she rang it 4 times but it only came through to the nest mini twice and only the second time did it recognize her. 

This is what we find, that I will be stood at the door and only 50 percent of the time will it recognize me or mention it. It always mentions it generally on the phone recognizing who the individual is but not announcing the name.

The phone will often recognize whilst the nest mini will say someone is at the front door. 

Hope this is enough information to help.