Google camera won’t connect after factory reset

[Joshbiz]

Hello 

Recently we got a new router and our Google outdoor battery cameras stopped working. I brought them in the house and factory reset them then removed the cameras from Google Home. 
Now with the Google Home app I can not get them reconnected. When I reset them it did sing a song and flash yellow but now it’s blinking solid white really slow. I only have them plugged into the wall not on there mount. 
I also tried to connect them to the Nest app too and they will not connect. It’s like they are searching for them and can’t find them. I did reboot my phone I also turned it to airplane mode and I rebooted the router but I don’t think we are even getting to that point yet. 
please let me know what to try. Thank you

[Adr1ana]

I have the same problem as you. I did the exact same thing. Did you do it? Tell me how. Thanks.

[Joshbiz]

When I plugged it into the magnet mount the light turned green but I still can’t get it to connect. 
when I figure it out I will post it here 

thank you 

[MplsCustomer]

@Joshbiz 

If you're getting a green LED status light, that means your factory reset was not successful.  You should be getting a flashing blue light indicating it's ready to be set up (https://support.google.com/googlenest/answer/9268073).

My experience is that it is sometimes difficult to get Google Nest devices to actually complete a factory reset.

You could try a factory reset again, until you get the sequence of events described in the instructions below (scrolling down to the factory reset instructions):

https://support.google.com/googlenest/answer/9252162

(The 2nd gen battery cameras (we've had one for over 3 years) CANNOT be installed in the Google Nest app.)

[Joshbiz]

So after I held down the factory reset button I had to hold down the button in the front and it turned the blinking light in the front blue and I was able to connect it. 
thank you for your help

[EnclaveRes]

Are you talking about the doorbell? There’s no rest button on the camera only on the back and I’m having trouble with my outdoor camera

[EnclaveRes]

I followed the instructions on the link the camera doesn’t flash blue only yellow 

[MplsCustomer]

@EnclaveRes 

I'm just another Google Nest customer, but my experience is that it is sometimes difficult to perform a factory reset on a Google Nest camera or doorbell.

Your post does not indicate which camera you have, so all I can suggest is to carefully follow the "factory reset" instructions (not the "restart" instructions) for the camera that you have, and try until it works.